Privacy Policy

Last updated: September 21, 2026

WTM Studio LLC, doing business as WTM Studio ("we," "us," or "our"), operates the website wtmstudio.agency. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

Information you provide directly:

• Name (first and last)
• Email address
• Phone number
• Business name and business type
• ZIP code or service area
• Any other information you include in messages or forms

Information collected automatically:

• IP address and general location (city/state level)
• Browser type and device information
• Pages visited and time spent on our site
• Referring website or source

Client portal information:

• Login credentials (email and password)
• Project and account information associated with your client portal

2. How We Use Your Information

• To respond to your inquiries and provide custom website and app development, SEO, and AI search optimization services
• To create and manage your account and client portal access
• To deliver project updates and agreed website analytics or search performance reports
• To send service-related communications (project updates, invoices, scheduling)
• To improve our website and services
• To comply with legal obligations

We do not sell your personal information to third parties.

3. Project and Email Communications

We use the contact information you provide to reply to inquiries, discuss your project, and send service updates, invoices, and scheduling information.

If you subscribe to our newsletter or other marketing emails, you can unsubscribe using the link in the email. We honor unsubscribe requests and maintain suppression records to respect your preferences.

4. How We Share Your Information

We may share your information with:

• Service providers that help us operate our business (email delivery platforms, hosting providers, form processing services)
• Legal authorities if required by law, regulation, or legal process
• Business transfers in connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. SMS Communications

If you provide your phone number and consent to receive texts from WTM Studio, we will send project updates, appointment reminders, and replies to your inquiries. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, reply HELP for help. SMS opt-in data and consent information is excluded from all data sharing described in this policy and will never be shared with third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure API communications, and access controls limiting who can view your information.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information submitted through our website forms is retained for up to 24 months unless you request deletion sooner.

Unsubscribe and suppression records are retained indefinitely to ensure we do not contact you again after you opt out.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at ray@wtmstudio.agency. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

10. CAN-SPAM Compliance

We comply with the CAN-SPAM Act. Any marketing emails we send include accurate sender information, honest subject lines, a valid physical address, and a clear opt-out mechanism. Opt-out requests are processed within 10 business days.

11. Third-Party Services

Our website and services may use the following third-party services:

• Cloudflare - website hosting, security, and performance
• Contact forms and project systems - inquiry processing and project communications
• Google Analytics - website usage and conversion measurement
• Google Fonts - web typography

Each of these services has its own privacy policy governing how they handle data.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: ray@wtmstudio.agency
• Phone: (305) 319-0717
• Business: WTM Studio LLC